Answers to the questions our clients ask most often. For anything else, write to care@orvelise.com. We reply within one business day, Monday to Friday, 9:00–18:00 Eastern Time.
Orders & payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay and PayPal, all through a secure checkout.
Can I change or cancel my order?
Orders may be cancelled within 12 hours of being placed, before dispatch. Email care@orvelise.com with your order number as soon as possible.
Delivery
How much does delivery cost?
Nothing. Every order travels with complimentary tracked delivery.
When will my order arrive?
Orders are prepared within 1–3 business days. Delivery then takes 5–8 business days within the United States, and 10–20 business days to Canada, the United Kingdom, the European Union, Australia and New Zealand.
How can I follow my order?
We email you a tracking link as soon as your order ships.
Will I pay duties or taxes?
Outside the United States, import duties and taxes may apply under local rules. If they are not collected at checkout, the carrier charges them on delivery.
Returns & warranty
What is your return policy?
You may return a piece within 30 days of delivery, unused and in its original condition and packaging. Email care@orvelise.com with your order number and we will send instructions within one business day. Please do not send items back without an approved request. Read the full Returns & Refunds policy.
Who pays for return shipping?
Return shipping is paid by the client. If a piece arrives damaged, defective or is not what you ordered, we cover it and offer a replacement or a full refund; please write to us within 7 days of delivery with photos.
When will I receive my refund?
Within 5–10 business days after your return has been inspected, to your original payment method.
Is my piece covered by a warranty?
Yes. The LED mirror, zips and hardware are covered for one year against manufacturing defects. We will repair or replace the piece.
Gifting
How is my order presented?
Every order arrives in the signature black Orvelise box, tied with ribbon.
Can I add a gift note?
Yes, a handwritten note is complimentary. Leave your message in the order note at checkout and we will write it by hand.
Our pieces
How do I charge the LED mirror?
The Mirror Case 25, Mirror Case 15 Mini and Mirror On The Go recharge by USB-C, with the cable included. A full charge gives about 3 hours of light.
Can I adjust the light?
Yes. The touch control offers three light tones, warm, natural and daylight, and adjustable brightness.
Can I travel with a mirror case?
Yes. The built-in battery is small; pack the case in your carry-on luggage, as airlines require for devices with lithium batteries.
What are your pieces made of?
Depending on the piece: genuine cowhide leather, croc- and lizard-embossed genuine leather, vegan leather, woven and textured fabrics, soft velvet or clear crystals, with microfiber linings and gold- or silver-tone hardware. Each product page lists its materials.
How do I care for my piece?
Wipe leather with a soft dry cloth, and vegan leather or fabric with a slightly damp cloth. Keep pieces away from water and prolonged sun, and store them in their box. See our Care guide for each material.