Client services
How may we help?
Our client advisors answer every message personally, Monday to Friday, 9:00–18:00 ET, usually within one business day.
Frequently asked
Delivery, returns & care
When will my order arrive?
Orders are prepared within 1–3 business days, then delivered in 5–8 business days within the US and 10–20 business days internationally. You will receive a tracking link by email as soon as your order ships.
Is delivery complimentary?
Yes, tracked delivery is complimentary on every order. Outside the US, import duties and taxes may apply under local rules.
What is your return policy?
You may return unused items in their original condition and packaging within 30 days of delivery. Return shipping is at your expense, unless an item arrives damaged, defective or incorrect, in which case we cover it. Refunds are made to the original payment method within 5–10 business days of inspection.
How do I start a return?
Write to care@orvelise.com with your order number and we will send return instructions within one business day. Please do not send items back without an approved request.
Do you ship outside the US?
Yes. We deliver to the United States, Canada, the United Kingdom, the European Union, Australia and New Zealand, with prices shown in your local currency.
How should I care for my case?
For leather, wipe with a soft, dry cloth and keep away from water and prolonged direct sunlight. For vegan leather and fabric, wipe with a slightly damp cloth and spot clean. Store your piece in its box when not in use.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay and PayPal, all through a secure checkout.
Is my order covered by a warranty?
Yes. LED mirrors, zips and hardware are covered for one year against manufacturing defects. Write to care@orvelise.com and we will repair or replace the piece.