Refund policy

Returns & Refunds

Last updated: October 22, 2026

We want every Orvelise piece to feel right in your hands. If it does not, the arrangements below apply.

Return window

You may return a piece within 30 days of delivery. To be eligible, it must be unused, in its original condition and original packaging, with your order number as proof of purchase.

How to start a return

Email care@orvelise.com with your order number and the piece you wish to return.
We will reply with return instructions and the return address within one business day.
Please do not send items back without an approved request; we are unable to accept returns that arrive without one.

Return shipping

Return shipping is paid by the customer and is non-refundable, except when a piece arrives damaged, defective or is not the item you ordered. In that case, we cover the cost.

Damaged, defective or wrong items

Please inspect your order on arrival. If a piece is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos, and we will offer a replacement or a full refund.

Refunds

Once your return arrives and has been inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post it.

Exchanges

To receive a different piece or colour, return the item you have under this policy and place a new order.

Cancellations

An order may be cancelled within 12 hours of being placed, provided it has not yet been dispatched. Email care@orvelise.com with your order number. Orders that have already been dispatched can be returned under this policy.

Warranty

The LED mirror, zips and hardware of every Orvelise piece are covered for one year from delivery against manufacturing defects. If a covered defect appears, email care@orvelise.com with your order number and photos, and we will repair or replace the piece. The warranty does not cover normal wear, accidental damage, or damage caused by water, heat or improper care.