Informativa sulle spedizioni

Shipping Policy

Last updated: October 7, 2026

Where we ship

We ship to the United States, Canada, the United Kingdom, all 27 European Union member states, Australia and New Zealand.

Processing time

Orders are processed within 1–3 business days after payment, Monday to Friday, excluding US holidays. Orders placed on weekends or holidays are processed the next business day.

Shipping rates and delivery times

United States: standard tracked shipping is free on every order. Delivery takes 5–8 business days after processing.
Canada, United Kingdom, European Union, Australia and New Zealand: standard tracked shipping is free standard tracked shipping on every order. Delivery takes 10–20 business days after processing.

The exact shipping cost for your order is always shown at checkout before you pay. Our prices and the free-shipping threshold are set in US dollars; if you shop in your local currency, they're converted at the current exchange rate, so the amounts you see may vary slightly.

Delivery times are estimates, not guarantees. Carrier delays, customs processing, weather and peak seasons can add time.

Customs, duties and import taxes

Orders shipped outside the United States may be subject to import duties, taxes (such as VAT or GST) and customs fees under your country's rules. If these charges aren't collected at checkout, they're charged by your local customs authority or carrier and are the customer's responsibility.

Order tracking

Every order ships with tracking. You'll receive an email with your tracking number once your order ships.

Wrong address, lost or stolen packages

Please double-check your shipping address at checkout. If you notice a mistake, email hello@oakmend.com right away. We can update it only before the order ships.

If tracking shows your package as delivered but you can't find it, check with neighbors and your local post office, then contact us within 7 days of the delivery date. We'll open a claim with the carrier and help you resolve it.

Damaged items

If your order arrives damaged, email hello@oakmend.com within 7 days of delivery with your order number and photos, and we'll make it right. See our Returns & Refunds Policy.