Client services
How may we help?
Our client advisors answer every message personally, [days and hours, time zone].
Email
care@yourdomain.com
Phone / text
[Your number]
Response time
Within 24 hours
Frequently asked
Delivery, returns & care
When will my order arrive?
Orders ship within [1–2] business days and arrive in [X–Y] business days within the US. You will receive a tracking link by email as soon as your order leaves us.
Is delivery complimentary?
Yes, on all US orders over $50. Orders below that ship for [$ rate].
What is your return policy?
You may return unused items in their original packaging within 30 days of delivery for a full refund.
How do I start a return?
Write to us with your order number and we will send return instructions within 24 hours.
Do you ship outside the US?
[Yes, to … / Not yet — we currently deliver within the United States only.]
How should I care for my case?
Wipe with a soft, dry cloth. Keep away from prolonged direct sunlight and moisture.
Which payment methods do you accept?
All major credit cards, Shop Pay, Apple Pay and PayPal.